Understand our refund and cancellation terms before booking your transfer.
Our refund policy is based on the notice period provided before your scheduled transfer. The following refund rates apply:
Refund: 100% Full Refund
If you cancel your booking 72 hours or more before your scheduled transfer, you will receive a full refund of the transfer fee.
Refund: 50% Partial Refund
If you cancel your booking between 48 and 72 hours before your scheduled transfer, you will receive a 50% refund of the transfer fee. The remaining 50% will be retained as a cancellation fee.
Refund: No Refund
If you cancel your booking less than 48 hours before your scheduled transfer, no refund will be provided. The full transfer fee will be retained.
If you fail to appear for your scheduled transfer without canceling in advance, this is considered a "no-show." In the event of a no-show, no refund will be provided, and the full transfer fee will be retained. We recommend canceling as soon as possible if your plans change.
If you provide incorrect or incomplete information at the time of booking, such as:
No refund will be provided if the transfer cannot be completed due to incorrect information provided by you. You are responsible for verifying all booking details before confirming your reservation.
To cancel your booking, please contact us as soon as possible:
Please provide your booking reference number and confirmation details when requesting a cancellation. Cancellations are processed from the time we receive your request, not from the time you sent it.
Approved refunds will be processed to your original payment method within 5-7 business days. Please allow additional time for your bank to reflect the credit in your account. If you do not see the refund after this period, please contact us.
While our cancellation policy is firm, we understand that unforeseen circumstances may arise. In exceptional cases (such as medical emergencies, family emergencies, or severe weather), please contact us to discuss your situation:
Email: [email protected]
Phone: 0411 389 122
We will review each case individually and may consider alternative arrangements or exceptions at our discretion.
If you have any questions about our cancellation policy, please don't hesitate to contact us:
Sydney Airport & Cruise Ship Transfers
ABN: 79 162 883 463
Location: Wollongong, NSW
Email: [email protected]
Phone: 0411 389 122
Last Updated: May 2026